Community Health Options

Business System Analyst



Job Type


Job Status




Pay Type

Position Summary

Business System Analysts serve as a critical bridge between our technical development team and our business teams. This role balances extensive familiarity with business practices and goals with the technical aptitude to ensure that IT products and services meet these requirements. Business Systems Analysts must be able to effectively communicate with both IT teams and business leadership. A Business Systems Analyst must understand the needs of multiple stakeholders, facilitate the negotiation of requirement prioritization amongst these stakeholders, identify current and future-state business processes, create, analyze, and validate detailed functional specifications, facilitate design sessions with project teams to define solutions, and deliver elements of systems design, including user stories, acceptance criteria, data migration rules, business rules, wireframes, and/or other detailed specifications to the technical team.


  • Elicits, analyzes, specifies, and validates business requirements.
  • Conducts interviews to gather business requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
  • Works with stakeholders and project team to prioritize collected requirements.
  • Translates these conceptual customer requirements into functional technical requirements (user stories) in a clear manner that is comprehensible to the developers/project team.
  • Creates process models, specifications, diagrams, and charts to support user stories and provide direction to developers and/or the project team.
  • Analyzes and verifies user stories for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
  • Defines precise and accurate acceptance criteria that will be used by developers, automation test frameworks, and by product owners to ensure that business owner intent is effectively captured.
  • Develops and utilizes standard templates to accurately and concisely write user stories.
  • Develops and conduct peer reviews of user stories to ensure that requirement specifications are correctly interpreted.
  • Researches, reviews, and analyzes the effectiveness and efficiency of existing solutions -gathering processes and develop strategies for enhancing or further leveraging these processes.
  • Assists in conducting research on products to meet agreed upon requirements and to support purchasing efforts.
  • Participates in the testing and quality assurance of solutions to ensure features and functions have meet gathered requirements.
  • Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood. Modifies or adds user stories as appropriate in these circumstances.
  • Fosters Agile principles and methods for requirement gathering.

*Key Competencies *

People within Community Health Options are expected to work with integrity, humility, strategic vision, curiosity, and discipline. They must be self-motivated professionals, highly effective and compassionate communicators, effectively working with people, work processes, and actively engaging in continuous process improvement.

Health Option diversity initiatives are applicable—but not limited—to our practices and policies on recruitment and selection; compensation and benefits; professional development, and training; promotions; transfers; social and recreational programs, and the ongoing development of a work environment built upon the premise of diversity equity, which encourages and enforces:

  • Respectful communication and cooperation between all employees.
  • Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
  • Work/life balance through flexible work schedules to accommodate employees’ varying needs.
  • Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.



  • BS or BA in business or technology related field or equivalent work experience.
  • Excellent writing skills.
  • Ability to interpret complex data from multiple data sources and develop findings and recommendations.
  • Understanding of technical concepts and programming methodologies.
  • MS Office Suite experience, including Visio (or equivalent business mapping software) and MS Project (or equivalent project management software)
  • Exceptional analytical and conceptual thinking skills.
  • Ability to learn quickly, absorb and understand complex systems and processes.
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions.


  • Previous experience in health insurance or health care delivery systems.
  • Previous experience with Azure DevOps (previously Visual Studio Team Services).
  • Previous experience with project management protocols, tools, and methodologies, particularly Agile project methods (e.g., Kanban, Scrum, etc.)

REPORTS TO: Director of PMO and IT Governance


  • Junior Business Systems Analyst
  • Associate Business Systems Analyst
  • Business Systems Analyst
  • Senior Business Systems Analyst
  • Principal Business Systems Analyst

Levels within the Business Systems Analyst roles are determined by progression in the following areas:

Productivity – The demonstrated ability to produce high quality work at a speed and amount consistent with other resources operating at the same level. The production of quantifiable and tangible deliverables that add value to the business.

*Collaboration Skills – *A range of competencies essential for working as part of a team, including:

  • Communication, written and verbal, including direct engagement with business areas, the presentation of technical information to non-technical colleagues, status updates, requirement definitions, and process / solution documentation.
  • Routine task management, including expense reports, responding to emails, taking required training, submitting invoices and contracts, etc.
  • Training and mentoring by sharing knowledge with others and providing instruction and support to others on the team.
  • Dependability through sharing credit and fault, following through with commitments, being on time and consistent with work, and ensuring team members know how to contact you.
  • Independence through identifying and taking on work to be done without help or direction.

Technical Skills – Demonstrated expertise in the project management protocols and tools used at Community Health Options (e.g. Agile Scrum/Kanban, Azure DevOps, Miro, Smartsheet, User Story / Business Requirement development, etc.). Demonstrated ability to estimate time and effort to accomplish tasks using the protocols/tool(s), ability to design work using the protocols/tool(s), ability to translate business to technical requirements within the protocols/tool(s), and general familiarity and experience with the protocols/tool(s).

Domain Knowledge – Specific knowledge of the business operations of Community Health Options, e.g., provider networking, enrollment, claim adjudication, utilization management, underwriting, billing, etc. Familiarity with the existing solutions (software, vendors, integrations, databases, etc.) in place to support these operations.


This is a remote position that includes a Total Rewards Program that is designed to enhance the lives of our people (i.e., cultivate a commitment to health, pay for current healthcare and dependent care costs, and provide a tax-effective vehicle to accumulate funds for retirement).

  • Health, Dental and Vision Insurance
  • Employer paid Group Life, STD and LTD Insurance
  • Wellness Program
  • 401(k) Retirement Plan with Employer match
  • Workplace Flexibility and Workplace Transition Program
  • EAP
  • Dependent Care Flex Spending
  • Vacation time, Holidays, Floating Holidays, Personal Health time, Maine Earned Paid Leave, Parental Paid Leave
  • Professional Development/Education Reimbursement

NOTE: You will be taken to our portal website to complete this action.

Job Details