Position Summary

Business System Analysts serve as a critical bridge between our technical development team and our business teams. This role balances extensive familiarity with business practices and goals with the technical aptitude to ensure that IT products and services meet these requirements. Business Systems Analysts must be able to effectively communicate with both IT teams and business leadership. A Business Systems Analyst must understand the needs of multiple stakeholders, facilitate the negotiation of requirement prioritization amongst these stakeholders, identify current and future-state business processes, create, analyze, and validate detailed functional specifications, facilitate design sessions with project teams to define solutions, and deliver elements of systems design, including user stories, acceptance criteria, data migration rules, business rules, wireframes, and/or other detailed specifications to the technical team.

Responsibilities

• Elicits, analyzes, specifies, and validates business requirements.
• Conducts interviews to gather business requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Works with stakeholders and project team to prioritize collected requirements.
• Translates these conceptual customer requirements into functional technical requirements (user stories) in a clear manner that is comprehensible to the developers/project team.
• Creates process models, specifications, diagrams, and charts to support user stories and provide direction to developers and/or the project team.
• Analyzes and verifies user stories for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Defines precise and accurate acceptance criteria that will be used by developers, automation test frameworks, and by product owners to ensure that business owner intent is effectively captured.
• Develops and utilizes standard templates to accurately and concisely write user stories.
• Develops and conduct peer reviews of user stories to ensure that requirement specifications are correctly interpreted.
• Researches, reviews, and analyzes the effectiveness and efficiency of existing solutions -gathering processes and develop strategies for enhancing or further leveraging these processes.
• Assists in conducting research on products to meet agreed upon requirements and to support purchasing efforts.
• Participates in the testing and quality assurance of solutions to ensure features and functions have meet gathered requirements.
• Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood. Modifies or adds user stories as appropriate in these circumstances.
• Fosters Agile principles and methods for requirement gathering.

*Key Competencies *

People within Community Health Options are expected to work with integrity, humility, strategic vision, curiosity, and discipline. They must be self-motivated professionals, highly effective and compassionate communicators, effectively working with people, work processes, and actively engaging in continuous process improvement.

Health Option diversity initiatives are applicable—but not limited—to our practices and policies on recruitment and selection; compensation and benefits; professional development, and training; promotions; transfers; social and recreational programs, and the ongoing development of a work environment built upon the premise of diversity equity, which encourages and enforces:

• Respectful communication and cooperation between all employees.
• Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
• Work/life balance through flexible work schedules to accommodate employees’ varying needs.
• Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.